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customs.by.jordan

California, United States (US)

Processing Time 2-3 weeks

Shipping Policy

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Refund Policy

At ART CUSTOM MOVEMENT, we strive to ensure that our customers receive products of the highest quality. If you receive a product that has any quality issues or is seriously damaged during shipping, we promise to replace it free of charge. However, we do not accept returns or refunds for any other reason except for the above.

General Process for Return and Refund:

  1.  Contact us via support@artcustommovement.com within 7 days of receiving the package to request a return or refund.
  2.  Provide the order number, product name, and reason for return or refund.
  3.  We will evaluate your request and provide instructions on how to return the product if your request is approved.
  4.  Once we receive the returned product and confirm that it meets our return policy requirements, we will issue a refund to your original payment method within 3-10 business days.
  5.  If your request for a return or refund is not approved, we will contact you to explain the reason and return the product to you.

Note: The customer is responsible for the shipping costs for returning the product, unless the reason for the return is due to a quality issue or incorrect order.

Cancellation / Return / Exchange Policy

Please note that our custom items are processed according to your order requirements, so please confirm your order information carefully before placing an order, including the size, shipping address, color, etc.

If you have any questions or concerns about our return and refund policy, please contact us at support@artcustommovement.com.

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    Special for you

    Price adjustment
    • Items purchased from Temu are eligible for our price adjustment policy. Temu will provide the price difference if the list price of the item purchased was reduced within 30 days of the purchase. The shipment of your order will not be affected by applying for a price adjustment before you receive your item(s). You can request a price adjustment refund by selecting the relevant order in ‘Your Orders’ and clicking on the ‘Request a price adjustment’ button.
    • Items that are on clearance, promotions or no longer available, etc. may not eligible for price adjustment. Temu reserves the right to the final interpretation of our price adjustment policy, the right to modify the terms of this Policy at any time, and the right to deny any price adjustment at our sole discretion.
    Free shipping
    • Free standard shipping on all orders.
     
    • Free Click & Collect on all orders.
     
    • Get a £5.00 credit (standard shipping), a £5.00 credit (Click & Collect), or a £9.00 credit (express shipping) for late delivery.
     
    • Temu has order minimum thresholds, which allows us to offer a wider range of items for shipping, including smaller and more convenient sizes. Our order minimum thresholds are detailed before you submit your order.
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