Art Custom Movement's Authenticity Guarantee

Art Custom Movement is committed to ensuring the authenticity of every item sold on our website.
Art Custom Movement’s zero-tolerance policy and money-back guarantee allow our customers to shop with confidence.

How We Ensure Authenticity

  • We allow only brand new & authentic items.
  • We actively monitor listings and seller interactions with customers to detect any items or activities that breach our policies.
  • A team of independent authenticators meticulously inspects item before sending it to the buyer, so you’re protected.
  • We require sellers to provide an authenticity tag, guarantee card, or receipt for every item.

How We Protect Our Customers and Sellers

  • Art Custom Movement works with a third-party authentication service to investigate and identify the authenticity of any item in question.
  • Art Custom Movement will provide a full refund if any item is found to not meet our policy standards.
  • Art Custom Movement inspects all returned items from customers in order to protect our sellers.
  • Members (both customers and sellers) who breach our policies will be banned from our site permanently.

How to Report An Issue Regarding

The Item You Have Received:

  • Contact Art Custom Movement within 7 days, with your order ID, registered email address, and photos of the item.

The Active Listing:

  • Contact Art Custom Movement with the item page URL and the reason for your doubts. Please include seller conversation details if applicable.

If you have any questions or concerns, please do not hesitate to contact Art Custom Movem support.

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    Price adjustment
    • Items purchased from Temu are eligible for our price adjustment policy. Temu will provide the price difference if the list price of the item purchased was reduced within 30 days of the purchase. The shipment of your order will not be affected by applying for a price adjustment before you receive your item(s). You can request a price adjustment refund by selecting the relevant order in ‘Your Orders’ and clicking on the ‘Request a price adjustment’ button.
    • Items that are on clearance, promotions or no longer available, etc. may not eligible for price adjustment. Temu reserves the right to the final interpretation of our price adjustment policy, the right to modify the terms of this Policy at any time, and the right to deny any price adjustment at our sole discretion.
    Free shipping
    • Free standard shipping on all orders.
    • Free Click & Collect on all orders.
    • Get a £5.00 credit (standard shipping), a £5.00 credit (Click & Collect), or a £9.00 credit (express shipping) for late delivery.
    • Temu has order minimum thresholds, which allows us to offer a wider range of items for shipping, including smaller and more convenient sizes. Our order minimum thresholds are detailed before you submit your order.
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